LE SSERAFIM - Unforgiven (POWERSTATION Lucky Draw Round 1)
LE SSERAFIM - Unforgiven (POWERSTATION Lucky Draw Round 1)
BUYING ON KPOCASHOP
BUYING ON KPOCASHOP
Please read carefully before making your purchase
Are the Photocards/album inclusions real and official?
All photocards/album inclusions sold on Kpocashop are 100% official and authentic, inclusions are first-hand from albums (contributed to Korea's official music chart) and bought from official Korea website.
Standard photocards condition
All photocards are generally in good condition, however kindly note that ‘manufactured defects’, or the way it’s stacked in the album are all beyond our control and cannot be reason for exchange or refunds. We do not check and inspect condition under lighting.
Album inclusion - All inclusions were sleeved as it was immediately upon unsealing from the packaging/album. We only check and inspect for major defect such as bent corners as 'defective' reason only and we do not sell any product that comes with the mentioned 'defective' reason.
For printed materials eg. pc or postcard, imprints, scratches, press marks, etc. that comes from manufacturing, or the way it was packed in albums, are not subject to exchange or refunds.
Sealed/Sleeved Photocards directly from website - Kindly note that for bonus photocard as gift that comes sealed/sleeved directly from website, we will not be unsealing/taking it out at all. In this case it will be sleeved/sealed as pictured on the product page. The above mentioned applies here and are not subject to exchange or refunds.
In the case of a bonus photo card as a gift, imprinting and scratches, ink splashes, warping, printing dust, and back defects that can only be identified by light reflection cannot be a reason for exchange or return. (Standard policy from Korea websites)
SHIPPING INFORMATION
SHIPPING INFORMATION
READY TO SHIP
Preparation: Upon receiving your order, it will be ship out within 3-5 working days.
Please also read FAQs/T&Cs
How is it delivered?
Depending on size & product type, it will be sleeved, toploaded/sturdy backing board, bubble wrapped
What delivery method will be used?
Available delivery option are Singapore post, Qxpress, and DHL for both local and overseas shipping.
How long does it take to receive my order?
(For Ready To Ship) Order will be mailed out within 5 working days after order is placed. Please noted the estimated days stated is calculated after order has been shipped out, not from time of successful order placed.
(For PRE-ORDER) Please note that order will be mailed out to you 2-4 weeks from DATE OF RELEASE if no delay from the official website/company. Please noted the estimated days stated is calculated after order has been shipped out, not from time of successful order placed.
Local Shipping (Singapore): Estimated 2-5 working days upon mailing out
International Shipping ( upon mailing out)
1. (Registered Airmail): Click here for the transit time*Registered Airmail is the cheapeast and affordable option available. Kindly note that by opting for this, you agreed to risk of lost/long transit time.
Please make sure to provide your full address and also keep an eye on your country’s post office notice to collect your mail if required, as any unclaimed mail may be returned by the post without any notice. In the event of this, no refunds will be given, buyer has to pay mailing fee for us to mail it out again.
2. Qxpress International: 8 - 30 days
3. DHL: 2-3 business days
4. Amarex Express: 3-10 business days
Kindly note that any delay by delivery is beyond our control.
How much is shipping fee?
Shipping fee are calculated at checkout.
Are my order subjected to tax/customs?
Tax/Customs depend on the shipping destination. Do note that this will be charged by the customs to receiver if imposed in any case, and receiver has to pay to receive the parcel. Kindly check on the import country’s custom rules. We do not collect any tax on behalf of customs.