[PRE-ORDER] TWICE - 10TH ANNIVERSARY COLLABORATION TWICE x BE@RBRICK LIMITED EDITION 100% (2ND SALE)

Kindly note that delivery of your order to you will only start as estimated dispatch above, if no delay.

We will only ship your order out when all the items in the same order have arrived. Please order separately if you want to receive it individually according to its release date.

Product cannot be cancelled and returned due to change of mind.

Please ensure full address and information are input accurately

How is it delivered?
Depending on size & product type, for photocards/postcards/paper products it will be sleeved, toploaded/sturdy backing board, bubble wrapped.

What delivery method will be used?
Available delivery option are Courier (Local), Speedpost Saver International, FedEx International and Amarex Express International.

How long does it take to receive my order?
(For Ready To Ship) Order will be mailed out within 5 working days after order is placed. Please noted the estimated days stated is calculated after order has been shipped out, not from time of successful order placed.

(For PRE-ORDER) Please note that order will be mailed out to you up to 4 weeks from DATE OF RELEASE if no delay from the official website/company. Please noted the estimated days stated is calculated after order has been shipped out, not from time of successful order placed.

Local Shipping (Singapore): 2-3 business days

International Shipping 

1. (Speedpost Saver International - Max 2kg): Up to 11 business days
*This is the most economical shipping option. By selecting this method, you acknowledge and accept the risk of delays, long transit times, or possible loss.

Tracking may only be available up to your country’s postal system for certain destinations. Once the parcel leaves the origin country, it is beyond our control. 

Please ensure your address is complete and monitor your local postal notices for collection. Unclaimed parcels may be returned without notice. No refunds will be provided in such cases, and a new shipping fee will be required for reshipment.

2. FedEx International: 2-10 business days (Depending on countries)
3. Aramex Express International: 3-10 business days (Depending on countries)

Please note that any delivery delays are beyond our control. We encourage you to stay updated on your country’s shipping situation (e.g., strikes, suspensions, or nationwide announcements). In the event of such disruptions, we can only resume shipping once international services are restored. Thank you for your understanding.

How much is shipping fee?
Shipping fee are calculated at checkout.

Are my order subjected to tax/customs?
Tax/Customs depend on the shipping destination. Do note that this will be charged by the customs to receiver if imposed in any case, and receiver has to pay to receive the parcel. Kindly check on the import country’s custom rules. We do not collect any tax on behalf of customs. 

Upon receiving your orders, it will sent straight to the official company. As this is a preorder product, kindly note the release date. The release date can be postpone/delivery may be delayed without official announcement due to the company’s issue.

Damaged / Inaccurate order received

All discrepancies must be accompanied with an full unboxing video, film without interruption from before opening to checking the item so that the invoice number is visible. If there is no video or it is difficult to check accurately due to suspected edit or split video, acceptance may be restricted

Please take note of these policy across all company

※  The outer case of all products (plastic packaging, zipper bag, paper bag, box, etc.) is designed to prevent impact to protect the product. Minor scratches and cracks may occur during the packaging and delivery process, but this is not subject to any compensation. 

※  In the case of prints and printouts (photo cards, etc.), including portraits, minor scratches, dents, or dents are not subject to exchange or return. Please be sure to keep this in mind when purchasing.

Please also note that

※ ALL PRODUCTS ARE FACTORY SEALED. Discolouring/scratches may be present on the products/inclusions/plastic wrapping due to the factory manufacturing process. NO exchanges/refunds allowed for such instances (e.g. discolouring/scratches/dented areas on the sealed albums, scratches on photocards, missing inclusions, loose wrapping of the product by manufacturer)

※ PRODUCT CONTENT IS SUBJECT TO CHANGE. Product contents are determined by the respective company. ALL items are factory-sealed and kpocashop will not be responsible for any manufacturing errors or damages (e.g. missing content/internal damages). NO exchanges/refunds will be given for any issues deemed as manufacturing errors.

Kindly note that all product information shown on this site are the product information provided by the official manufactured company and is displayed as it is. 

Refund is possible only if products are out of stock or wrongly shipped due to mistake from us.

Please note the followings. And by purchasing you agree to these.

※ ALL PRODUCTS ARE FACTORY SEALED. Discolouring/scratches may be present on the products/inclusions/plastic wrapping due to the factory manufacturing process. NO exchanges/refunds allowed for such instances (e.g. discolouring/scratches/dented areas on the sealed albums, scratches on photocards, missing inclusions, loose wrapping of the product by manufacturer)

※ PRODUCT CONTENT IS SUBJECT TO CHANGE. Product contents are determined by the respective company. ALL items are factory-sealed and kpocashop will not be responsible for any manufacturing errors or damages (e.g. missing content/internal damages). NO exchanges/refunds will be given for any issues deemed as manufacturing errors.