[SEALED ALBUM] NCT MARK - 1st Album [The Firstfruit] (Square Flap Ver.)

Please read carefully before making your purchase

All products are official and authentic

Please note that in any case,

- The outboxes/packaging are a protective cover to protect products from impact, hence fine scratches, scratched, discolouration, damages etc. may occur during packaging/delivery, which cannot be a reason for exchange/refunds. 

- There may be some scratches on the product due to manufacturing process. This may occur during production and it is not a defective product, hence exchanges/refunds are not possible. 

Sealed products: All sealed products are factory-sealed and we will not be responsible for any manufacturing errors or damages (e.g. missing content/internal damages). No exchanges/refunds will be given for any issues deemed as manufacturing errors.

Unsealed products: All products were sleeved as it was immediately upon unsealing, terms mentioned above applies. 

READY TO SHIP

Preparation: Upon receiving your order, it will be ship out within 3-5 working days.

How is it delivered?
Depending on size & product type, for photocards/postcards/paper products it will be sleeved, toploaded/sturdy backing board, bubble wrapped.

What delivery method will be used?
Available delivery option are Courier (Local), Speedpost Saver International, FedEx International and Amarex Express International.

How long does it take to receive my order?
(For Ready To Ship) Order will be mailed out within 5 working days after order is placed. Please noted the estimated days stated is calculated after order has been shipped out, not from time of successful order placed.

(For PRE-ORDER) Please note that order will be mailed out to you up to 4 weeks from DATE OF RELEASE if no delay from the official website/company. Please noted the estimated days stated is calculated after order has been shipped out, not from time of successful order placed.

Local Shipping (Singapore): 2-3 business days

International Shipping 

1. (Speedpost Saver International - Max 2kg): Up to 11 business days
*This is the most economical shipping option. By selecting this method, you acknowledge and accept the risk of delays, long transit times, or possible loss.

Tracking may only be available up to your country’s postal system for certain destinations. Once the parcel leaves the origin country, it is beyond our control. 

Please ensure your address is complete and monitor your local postal notices for collection. Unclaimed parcels may be returned without notice. No refunds will be provided in such cases, and a new shipping fee will be required for reshipment.

2. FedEx International: 2-10 business days (Depending on countries)
3. Aramex Express International: 3-10 business days (Depending on countries)

Please note that any delivery delays are beyond our control. We encourage you to stay updated on your country’s shipping situation (e.g., strikes, suspensions, or nationwide announcements). In the event of such disruptions, we can only resume shipping once international services are restored. Thank you for your understanding.

How much is shipping fee?
Shipping fee are calculated at checkout.

Are my order subjected to tax/customs?
Tax/Customs depend on the shipping destination. Do note that this will be charged by the customs to receiver if imposed in any case, and receiver has to pay to receive the parcel. Kindly check on the import country’s custom rules. We do not collect any tax on behalf of customs.