SKULLPANDA Winter Symphony Series Plush

Please read carefully before making your purchase

100% Authentic with QR code and seal code for verification

Confirm its authenticity by scratching the hologram, Ccan the QR code, and it will direct you to the authentication website.

Please note that in any case

CHECKED SPECIFIC CHARACTER - Only box is unsealed and opened to confirm the character card. Item packaging in the box will not be taken out at all. Foil/Packaging in the box remain sealed as it was.

SEALED MYSTERY BOX - Completely sealed, never opened before.

We are not liable for any manufacturing/QC defects on the products or packaging box

No exchange or refunds for opened item that are out of Foil/Packaging or scratched QR codes.

READY TO SHIP

Preparation: Upon receiving your order, it will be ship out within 3-5 working days.

Please also read FAQs/T&Cs

Shipping fee are calculated at checkout.

How is it delivered?
Depending on size & product type, for photocards/postcards/paper products it will be sleeved, toploaded/sturdy backing board, bubble wrapped.

What delivery method will be used?
Available delivery option are Courier (Local), Speedpost Saver International, FedEx International and Amarex Express International.

How long does it take to receive my order?
(For Ready To Ship) Order will be mailed out within 5 working days after order is placed. Please noted the estimated days stated is calculated after order has been shipped out, not from time of successful order placed.

(For PRE-ORDER) Please note that order will be mailed out to you up to 4 weeks from DATE OF RELEASE if no delay from the official website/company. Please noted the estimated days stated is calculated after order has been shipped out, not from time of successful order placed.

Local Shipping (Singapore): 2-3 business days

International Shipping 

1. (Speedpost Saver International - Max 2kg): Up to 11 business days
*This is the most economical shipping option. By selecting this method, you acknowledge and accept the risk of delays, long transit times, or possible loss.

Tracking may only be available up to your country’s postal system for certain destinations. Once the parcel leaves the origin country, it is beyond our control. 

Please ensure your address is complete and monitor your local postal notices for collection. Unclaimed parcels may be returned without notice. No refunds will be provided in such cases, and a new shipping fee will be required for reshipment.

2. FedEx International: 2-10 business days (Depending on countries)
3. Aramex Express International: 3-10 business days (Depending on countries)

Please note that any delivery delays are beyond our control. We encourage you to stay updated on your country’s shipping situation (e.g., strikes, suspensions, or nationwide announcements). In the event of such disruptions, we can only resume shipping once international services are restored. Thank you for your understanding.

How much is shipping fee?
Shipping fee are calculated at checkout.

Are my order subjected to tax/customs?
Tax/Customs depend on the shipping destination. Do note that this will be charged by the customs to receiver if imposed in any case, and receiver has to pay to receive the parcel. Kindly check on the import country’s custom rules. We do not collect any tax on behalf of customs.